Customer Testimonials

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Google Dec 8, 2021

The second-hand car we picked up in the store was very good, the fuel tank was full, the car was clean, and the license plate was installed, saving a lot of trouble. The salesperson is Jack, give him a good comment!Thank you Jack!

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Google Nov 30, 2021

The battery in my CLA died unexpectedly. Mike Jennings booked me in the same day and fixed it . His service and professionalism is top notch! Also thanks to Mike Hendrick the shuttle driver for picking up on short notice, very cordial and friendly loved his service. Deserves a raise.

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Google Nov 29, 2021

Great experience

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Google Nov 20, 2021

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Google Nov 8, 2021

always great service

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Google Nov 3, 2021

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Google Oct 24, 2021

Bought my brand new GLB from Dan Kim. Absolutely the best customer service! Very professional and knowledgeable. Call Dan if you are looking for a new Mercedes! I am his client for life!

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Google Oct 16, 2021

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Google Oct 6, 2021

Charlene, Lisa, and Neal were fantastic throughout the entire buying process as always! We have used Mercedes Downtown Calgary to purchase vehicles for over 10 years.

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Google Oct 6, 2021

Excellent customer experience from the Mercedes Benz Downtown Calgary Service and parts team. Great ambience and exceptional quality of service from Michael Jennings, good resolution turn around time. Friendly and helpful staff. Would highly recommend.

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Google Oct 6, 2021

Thank you Charlene for all your help, a real STAR in the Mercedes-Benz world.

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Google Oct 3, 2021

My experience here has been excellent. I sort of regret not bringing my E Class here earlier for service work. I came here after having warranty issues with our E class and the service advisor I worked with helped resolve those problems. I’ve also brought in the vehicle for the A Service recently. My service advisor, Mike was very helpful in telling me what services were required and what would need to be considered for the future and there was no pressure to get any other work done, which I appreciated.

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Google Oct 2, 2021

Extremely satisfied with the level of knowledge, service and attention provided at this service centre. Particular Mike who has consistently made himself available via all forms of communication for any of my questions/concerns as well as assuring I am getting top quality service for my vehicle.

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Google Sep 30, 2021

Danny in sales and Mike in service will take good care of you.

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Google Sep 30, 2021

I highly recommend Michael Jennings. He is the top service advisor I have met. Whenever I am at service for my car, he always does his best and helps sincerely. Please find him when you go to downtown mercedes-benz service, he will help you out with the best service. Thank you Michael!

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Google Sep 28, 2021

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Google Sep 27, 2021

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Facebook Sep 24, 2021

Had a great experience here. All the staff I worked with (Danny in sales, Charlene the sales manager, Robin in finance, and Neal on delivery day) are friendly, fun, and professional. I think this has been the most relaxed and enjoyable car buying experience I’ve had to date. All promises verbal and written were fulfilled, and I’m delighted with my new A220. Thanks to all that I worked with, and I’m sure many others working behind the scenes that I didn’t even get to meet! Keep doing what you’re doing.

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Google Sep 8, 2021

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Google Aug 10, 2021

I had the pleasure of getting service from Mike Jennings and I couldn’t be happier with my experience. He was very insightful and gave me knowledge I would have never known. He was genuine and was giving me advice in order for me to get the best deals and save the most money. After having oil technicians over charge me and give me false information about my vehicle it was a breathe of fresh air to talk to mike. If you are going to this Mercedes for anything he is the guy you want to request to talk with.

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Google Jul 30, 2021

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Google Jul 29, 2021

RECENTLY GOT MY WORK DONE THROUGH MICHAEL JENNINGS FOR MY E400 CABRIOLET. IT WAS AMAZING EXPERIENCE VERY FRIENDLY AND I WAS ON TIME CRUCH STILL GOT THE WORK DONE. VERY HAPPY WITH THE SERVICE. THANK YOU

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Google Jul 22, 2021

Mike and his team at Hyatt Mercedes go out of their way to ensure servicing my car is a great experience. Over the years, I can tell they’ve made customer service a priority. They are unfailingly polite and understanding, and I appreciate the times they try to accommodate my schedule. Love the new service centre - if you opt to wait, it’s set up so that you can work remotely if needed.

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Google Jul 20, 2021

Best service ever, sorry to mention I will never go to lone star…. I will only get service or cars from them. Amazing team from sales person to service…to managers Keep up amazing job!!!! Thank you!!!

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Google Jul 13, 2021

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Google Jun 29, 2021

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Google Jun 23, 2021

I came here when I found a hole on my tire. Jesse McLean helped me friendly and asked service team change the tire ASAP. they are really efficient. Thank you, Jesse! You saved my day!

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Google May 29, 2021

Had the best experience with Charlene and John. Easy, quick and the most comfortable transaction we ever had. Will definitely recommended them to everyone especially those planning to get their first mercedes like us!

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Google May 25, 2021

Thank you for the great experience!

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Google May 22, 2021

I went in to get wiper blades after previously getting some other parts for my vehicle. When I went in Tom was at the parts desk and he helped me search for the correct wipers I needed, came outside to grab my VIN number and kindly processed my order. After installing my new blades I was just about to be on my way when, Tom came back outside to take the empty wiper blade package. He went above and beyond my expectations and I will now only be coming in to this location to buy all my needed parts. Thanks ...

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Google May 18, 2021

My experience with the staff from Mercedes-Benz downtown Calgary with one of my best experiences with any dealership. Jonathon Huges and Charlene Pangandian was outstanding. They helped with getting out of my current lease earlier than expected and got me into a beautiful new vehicle. They listened to our frustrations with dealing with other dealerships and made us feel heard. John Espanol & Robin Tse from finance were excellent to deal with and made the paperwork and insurance switch over a breeze. Neal was very informative on all the functions and features of the vehicle and taught me new things ...

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Google May 17, 2021

We purchased my Mercedes a couple of weeks ago and our experience with Arif the salesman was very positive, we felt he was patient and didn't pressure us at all. We felt there was transparency and trust with the the information he provided , with regards to the specific vehicles we were interested in. Arif was very knowledgeable , considerate and took time to consult as to my specific needs listened and answered all my questions prior to purchasing my Mercedes. I would definitely be advising family and friends to connect with the team given our experience. We found John with ...

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Google May 8, 2021

Awsome people

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Google May 4, 2021

I needed to have my car fixed. When I phoned to explain my problem I was treated like an old friend even though it was the first time I had called. We arranged a service time and when I got to the shop everyone was very helpful. When my car was repaired it was throughly cleaned. I was quickly processed and got on my way . I never felt like I was being rushed during any part of the whole process.

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Google May 2, 2021

First, for transparency, I have yet to purchase a vehicle from Downtown Benz, but I felt an obligation to leave a review explaining my experience so far. I'm sure no one enjoys the process of coming into a dealership, as we all know the stereotypes. I've done all my research, and decided on a specific vehicle and model, even finding the exact build on the lot. I made a general enquiry over email, and received a response from Dan Kim within an hour. Ok, good start, let's see if this goes as planned. I spoke with Dan ...

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Google May 2, 2021

Merceds Benz Downtown Calgary has an excellent costumer service. We've been a long time client over the years and have a peace of mind with regards to our vehicle service and transactions with the dealership. With our recent vehicle purchase we were accommodated by the amazing Danny Williams who is very kind and informative with regards to the vehicle specifications and sales details. We really appreciate the amazing customer service manager Neal, sales manager Charlene, and finance manager Lisa for their assistance in handling our purchase transaction. We highly recommend this dealership as the best in Calgary.

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Google Apr 24, 2021

Great dealership

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Google Apr 13, 2021

Michael Jennings, thank you very very much for the amazing, outstanding customer service and very polite, I ever experienced. I am regular customer and if I could change the ratings it will be 100 !!! If you are looking for great service, I highly recommend hyatt downtown Mercedes. Thank you Michael Jennings and all the staff.

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Google Apr 13, 2021

I have experienced great customer service in the past, but Jerry and Robin took customer service up a notch! Jerry has such patience when I didn’t know which car I wanted, and he stuck it out with me until we found just the right one. Robin was a superstar! He went above and beyond with all the questions and requests I had (as this would have been an contactless purchase). A delight to work with! Before signing, their general manger, Justin, came out and visited with us, making us feel totally comfortable. I can’t say how much I ...

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Google Apr 6, 2021

We purchased a Beautiful new Mercedes Cabriolet from Danny at this dealership and I can honestly say that was the best car buying experience I have ever had! Danny was true to his word! We had issues with our previous lease and he was quick to resolve them...greatly appreciated I would highly recommend Danny and this dealership to anyone looking to lease or buy a Mercedes

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Google Apr 6, 2021

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DealerRater Apr 1, 2021

We purchased a Mercedes Cabriolet through Danny at the dealership and I can honestly say that was the easiest car buying experience we have ever had! Danny is true to his word and an amazing salesman to deal with. I would highly recommend Danny and this dealership!!

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Google Mar 22, 2021

Very professional! Thanks Tom and Jason for taking the time to answer all my questions!

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Google Mar 17, 2021

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Google Mar 12, 2021

Great customer service and quick to produce products ordered. I am a regular customer and always appreciate the service and knowledge.

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Google Mar 7, 2021

Outstanding customer service.

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Google Mar 4, 2021

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Google Feb 23, 2021

Justin, Neal, Robin and Callie made for a good experience and truly bleed "the best or nothing".

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Google Feb 22, 2021

I had a great experience from the day that I leased my MB C43 AMG till today that I payed it off! Charlene Pangandian and Robin Tse went above and beyond helping me through transferring ownership, despite the fact that I am not in the country. You guys ROCK!!!

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Google Feb 18, 2021

The business office runs seamless and smooth, I have leased and purchased through the business office. Very efficient and well executed, Exceptional. The sales process is equally so, I was on a 2021 model year and the web site configurator did not allow me to build the car as ordered. Somewhat unsettling, my sales fellow was Jon Hughes, a seasoned and long time Sales Professional with MBDC, he assured me the car would come as ordered, he babysat the transaction and kept me abreast of the build and delivery schedule. Exceptional. Hair Club Neil, who handles the delivery of the vehicle ...

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Google Feb 18, 2021

Always professional, always timely service . I admire a company constantly exceeding my expectations. Great job guy and thank you making me feel like family 🙏

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Facebook Feb 18, 2021

The business office runs seamless and smooth, I have leased and purchased through the business office. Very efficient and well executed, Exceptional. The sales process is equally so, I was on a 2021 model year and the web site configurator did not allow me to build the car as ordered. Somewhat unsettling, my sales fellow was Jon Hughes, a seasoned and long time Sales Professional with MBDC, he assured me the car would come as ordered, he babysat the transaction and kept me abreast of the build and delivery schedule. Exceptional. Hair Club Neil, who handles the delivery of the vehicle ...

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Google Feb 10, 2021

Justin is very kindly manager, Jerry is a amazing salesman, Lisa is super friendly services manager, and Neal a Professional technician. Have a good experience on my first Mercedes! I order and customize the GLS 2021. When it arrived. An amazing thing happened, my driver's back door leather take the wrong color. However, Justin and Jerry order a new for me immediately, I know this is not their problem, but they sincerely apologize to me and make it to speedy turnover. Super kindly and friendly. And Lisa makes a professional introduction about my GLS body film and ceramic, and give ...

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Facebook Feb 6, 2021

Top noth and fast service

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Google Feb 5, 2021

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Google Jan 29, 2021

Rob Nelles & Mazen Aboulhosn are always a pleasure to deal with. They are the reason we keep retuning to Mercedes-Benz Downtown. Rob always takes the time to find the right car to look knowing what we are looking for. Rob and Mazen know how to treat clients which is the most important part when looking at a new car. The process can be extremely stressful, but Rob is wonderful at making you feel welcome in their "home" and helps to ensure you have great overall experience from start to delivery. Delivery: Neal is always very through and ...

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Google Jan 13, 2021

I’ve never purchased a car there but I have bought lots of parts. DAVE IN PARTS is unreal he helps me find out exactly what I need when I have no clue. If the sales service is anything like DAVE’s parts service this dealership is A+ Thanks Dave

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Google Jan 10, 2021

Mercedes-Benz Downtown! Have ALWAYS BEEN THE BEST.....or nothing at all..... just like the Slogan..... They have always been 100% Thanks Again Guys and Gals.... in Service....and Sales.... GLA AMG45 RED / BLK

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Google Jan 7, 2021

Exceptional customer service! After a bad experience at the other Calgary Mercedes dealers, I gave Mercedes Downtown a try at the recommendation of my former salesman. I must say I was pleasantly surprised at the professionalism I experienced. Their product knowledge and experience is evident. They took the time to do a no cost preliminary diagnosis on my vehicle and offered solutions to my issue. Something the other dealers in town have charged me thousands of dollars for in the past that didn't even rectify my issue! Highly recommend!

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Google Jan 6, 2021

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Google Jan 6, 2021

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Google Jan 6, 2021

I highly recommend this business. Very polite friendly staff. They made me feel very welcome and appreciated. If your looking for a great place to service this is it.

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Google Jan 5, 2021

Thank you for the excellent service / quick repair / wash on my GL.

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Google Dec 17, 2020

Amazing and outstanding customer service! Thanks to Jesse Mclean for being patient and so professional. If I would have a chance to rate 10 stars, I definitely would give it to you guys. Thank you.

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Google Dec 1, 2020

Good people and service.

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Google Dec 1, 2020

Came in for service for my Mercedes, quick and friendly service. Waited in the waiting area not too long. Comfortable seating space and didn't needed up waiting too long. Recommend this Mercedes Benz service location. Definitely a good spot right by downtown core!

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Google Nov 30, 2020

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Google Nov 5, 2020

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Google Nov 3, 2020

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Google Oct 30, 2020

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Google Oct 29, 2020

Needed a price match on winter tires. Mike Jennings the Service manager not only price matched also stored my summer tires at no additional charge. And hooked me up with a Mercedes baseball cap on my way out... Mike is top notch! Tire change and B service completed in under 3 hours. Professional atmosphere at this dealership...

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Google Oct 26, 2020

Such great service! Friendly, fast and super helpful.

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Google Oct 26, 2020

All the parts you need. Fast and courteous service.

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Google Oct 26, 2020

Been going there for a decade..and like it

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Google Oct 10, 2020

Mike in Parts was very helpful and informative, and so was Danny.

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Google Sep 26, 2020

Mike Jennings and his team at Downtown Mercedes have continually exceeded my expectations. On one or more occasions they have made room for me and my family to fulfill a last minute service request on a Friday before we drove to the mountains. Sustained excellence in customer services over years requires dedication and focus. That is why I continue to purchase my vehicles and get them serviced at Downtown Mercedes

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Google Sep 17, 2020

Mike Jennings is passionate about customer service and he is why I prefer this dealership for service. He is very knowledgeable and ready to help... Definitely goes the "extra mile" to ensure customer satisfaction!

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Google Sep 10, 2020

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Google Sep 9, 2020

They’ve never disappointed. Organized and professional. I’m sure I pay a premium going to a dealership but it’s a premium that is worth a peace of mind to know the job is getting done right the first time around.

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Google Sep 7, 2020

John from sales is amazing. Super easy going and very knowledgeable. I always found other Mercedes dealerships to be pretentious, but he made my first Mercedes purchase so easy and comfortable. We called him a million times asking for numerous things, however he was always kind and patient and never treated me like he was annoyed. The finance manager and sales manager were all so wonderful and even gave us a gift card to Pulcinella to celebrate our purchase. I have gone on to recommend this dealership to many friends and all have had good experiences with the sales staff. ...

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Google Sep 3, 2020

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Google Sep 2, 2020

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Google Aug 31, 2020

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Google Aug 31, 2020

We purchased a C63S this summer and had the pleasure of dealing with Nico Gonzaga and Govan Bianchini they were amazing from the start to the finish. I would highly recommend anyone in the market for a vehicle to contact one of these gentleman as you will be in good hands as they were very professional as well as true Car Guys.

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Google Aug 20, 2020

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Google Aug 13, 2020

They are very helpful, they work fast, they care about their customers. A great place to have the care serviced.

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Google Aug 12, 2020

Friendly staff, help with rides. Found them to be straight shooters on price and gave a fair heads up on what to fix and when, especially compared to other shops.

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Google Aug 12, 2020

Clean and friendly staff

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Google Aug 7, 2020

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Google Aug 6, 2020

Recently bought a GLC300 from the Mercedes-Benz downtown location. The staff are very knowledgeable and helped the process of buying a new vehicle smooth and stress free. Jerry is friendly and assisted us in selecting the GLC with the features that best suited our lifestyle. Robin was professional and provided us with different options in financing the car. Neil is very friendly and patient when guiding how to use the new GLC features. All three are exceptional. This is the best location in Calgary to buy a Benz. They have the best service and really go out of their way ...

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Google Jul 29, 2020

Very friendly and professional atmosphere. They were able to fix the problem without any hiccups. Will definitely go back when I need service for my car.

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Google Jul 29, 2020

Carey Bymoen was a great sales representative. My husband and I have been looking for car options after weeks we decided on a GLC 300 SUV. We first decided to go for a used car, went in a few times changed our minds eventually bought a brand new 2020 GLC. Carey was so lovely and very nice helped us through the whole journey. We have never seen a representative like him before. Totally recommend everything this place has to offer! Looking for a great sales representative that actually makes sure you are completely satisfied hands down it has to be Carey! Thanks ...

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Google Jul 22, 2020

There is a reason Down Town Mercedes-Benz has won Star Dealer of the year many times. They have great service and the best stocked parts department for Mercedes-Benz in Calgary. Happy to drive a bit farther to get the best!

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Google Jul 18, 2020

Got my favorite CLA yesterday, sending a big shout out to Jack and Robin!!

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Google Jul 16, 2020

Thank you Danny and Robin who made getting a Mercedes so easy and seamless. Thank you again for your great service and for making us feel so comfortable and taken cared of while we were at the dealership, really appreciate it!

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Google Jul 12, 2020

Thanks Jack, Robin and Neil for great team work from sales to delivery! They are very knowledgeable, patient and friendly. This is definitely best Mercedes Benz experience that I’ve ever had. Thank you all!

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Google Jul 12, 2020

Buy from Jack. He is an excellent salesman that is super friendly and caring! He delivered on what he promised, responds quickly, and had provided us with multiple status updates on our car while it was in the body shop/being detailed to reassure us. Would definitely recommend him and would buy from him again! Thank you Jack!

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Google Jul 9, 2020

Had a good experience on my first Mercedes Jack , Neal and Robin are awesome They are patient answering all my questions and very knowledgeable. Thank you all 😁

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Google Jul 9, 2020

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Google Jul 1, 2020

I am from Toronto and recently leased a CLA250 from Mercedes Calgary and have been thrilled with my experience! From the moment I was introduced to Arif, he was extremely helpful and very transparent with all information. Seeing as I was in another province, Arif took the time to walk me through all of the details of the car and even took pictures of the car in different colours so I could compare and see which one I like best. Arif always makes himself available at all hours of the day and I regularly saw him working late nights to ...


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