Excellent service. Car was super clean upon pickup.

I am always happy to visit the service center because they provide the best service and quality. Since I experienced with the service first, I was confident to buy my next car at the downtown Benz and bought the new one in November! Thanks Service team for your professional service!

Very friendly staff, specially Michael

It is not that often to give 5 star for big dealership service but this time I have to. - very friendly staff that worked with me every step of the process. (Talked to Suki at the reception and was very pleased with how all was handled). - got a hundred dollar part replaced that needed 20 hour labour. Pretty expensive but still 20% less than Lone Star estimate. - got pretty detailed diagnostics with Downtown Benz for half of what Country Hills Benz quoted (and Country Hills customer service was putting me off). - all done in a timely manner. No delay. ...

My experience with the service department at Mercedes Benz Downtown has always been great but recently they out did themselves when I needed service on short notice. As always the team were professional, pleasant and exceeded my expectations.

Great service. Super convenient and friendly center. Seamless and prompt process from scheduling to picking up my vehicle after service. Very professional.

I had an exceptional experience with Mercedes Benz Downtown Calgary when my engine light came on late evening during my ride home. The following morning, I called at 9 am, and although the earliest diagnostic slot was three days away, Jessica went the extra mile. After putting me on hold briefly, she managed to squeeze in a quick diagnostic between scheduled appointments. By 11:30 am, my car was with the tech team, and my wife was provided a shuttle ride back home in a Mercedes. The diagnostic was swift, and action followed immediately. All necessary parts were in stock, and the actual ...

Just wanted to leave this note about the service I had. Amazing from start to finish. Clear communication and fast service. I highly recommend you check out the downtown service and parts location. Thanks again Michael Jennings and a big shot out to team who worked on my car!

UPDATE: I reached out to the dealership and had a conversation with their service manager, who proved to be quite understanding and reasonable. He requested that I bring the car in for a check-up to ensure that the previous oversight hadn't caused any damage. Following his advice, I took the car in, and they conducted a full-day inspection. Fortunately, they found no damage to the engine. Additionally, they identified a minor, unrelated issue and addressed it free of charge. It was a pleasant experience and I appreciate the manger and his dedication to resolve the issue for me. As ...